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FAQ

How long will it take to receive my order?

Within 24hrs after your order has been placed your design/s will be sent into Production Phase. From there, our small manufacturing team in Brisbane will be creating your garment to perfection. This process will take a maximum of 12 days. This ensures quality control and ethical practice. 

Can I get express shipping?

We will send your garment via Express Post using Australian Post at no extra charge as soon as your garment is complete.

Do you ship worldwide?

Yes we do. Anywhere in the world receives Express Post at no extra cost.

How do I get a refund?

We strongly recommend you contact us directly on Returns@kortniportia.com if you are not happy with your purchase within 14 days of your receipt. If you wish to proceed with the refund process we will inform you to send return parcels via registered post/express post with tracking as we are not liable if your return is not received at our address. More info can be found here.

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