FAQ

What is the estimated delivery time?

 

For all Evening & Occasional Wear:

  • Estimated delivery times vary for our high end exclusive range. Between 5-7 days is our standard time frame for your item will be packed, shipped and delivered. 

 

For Jewellery & Accessories:

  • USA: 3-4 Days
  • Europe & Asia Pacific : 4 - 11 Days

 

DUE TO COVID-19 SOME BRANDS & SUPPLIERS WILL EXPERIENCE DELAYS. FROM 11-20 DAYS IS THE LONGEST SHIPPING/POSTAGE DELAY. We will continue to update our customers if or when things change. 

 

How much is Shipping ?

  • We offer a flat rate shipping cost. For national orders (within Australia) the cost is $10.00, international shipping is $15.00 unless a special FREE SHIPPING offer is advertised.
  • We do not offer express shipping at this time.

 

Do you ship worldwide?

  • Yes we do. Anywhere in the world!

 

How do I get a refund?

  • We strongly recommend you contact us directly on General@kortniportia.com if you are not happy with your purchase within 14 days of receiving your product. If you wish to proceed with the refund process we will inform you to send return parcels via registered post/express post at your own cost with a tracking number as we are not liable if your return is not received at our address. More info can be found here.

 

Do you have AfterPay?

  • Yes we do! Enjoy the benefits of a payment option by selecting Afterpay today. 

Do you have Laybuy?

  • Yes we do! Enjoy the benefits of a payment option by selecting Laybuy today.