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FAQ

FAQ

How long will it take to receive my order?

Within 24hrs after your order has been placed your design/s will be sent into Production Phase. From there, our small manufacturing team in Brisbane will be creating your garment to perfection.

This MADE TO ORDER process will take a maximum of 2- 3 weeks to complete including delivery. This ensures quality control and ethical practice. We do ask for your patience during this process. As some fabrics are imported from Europe, some products may take longer than expected. We will always inform you if this is the case as long as you have provided your email or phone number on your order.

How much is Shipping ?

We offer a flat rate shipping cost. For national orders the cost is $10.00, international shipping is $20.00. 

We aim to get your order to you as quickly as possible. If your design has reached the 2 week mark and has not yet been sent out, we will express post the items to you at no extra cost. 

Do you ship worldwide?

Yes we do. Anywhere in the world.

How do I get a refund?

We strongly recommend you contact us directly on Returns@kortniportia.com if you are not happy with your purchase within 14 days of receiving your product. If you wish to proceed with the refund process we will inform you to send return parcels via registered post/express post at your own cost with a tracking number as we are not liable if your return is not received at our address. More info can be found here.

Do you have payment plan options?

Yes we do! Enjoy the benefits of a payment option by selecting Afterpay or Laybuy at the checkout.

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