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FAQ

What is the estimated delivery time?

 

For all Evening & Occasional Wear:

  • Estimated delivery times vary for our high end exclusive range. Between 5-7 days is our standard time frame for your item will be packed, shipped and delivered.¬†

 

For Jewellery & Accessories:

  • USA: 3-4 Days
  • Europe & Asia Pacific : 4 - 11 Days

 

DUE TO COVID-19 SOME BRANDS & SUPPLIERS WILL EXPERIENCE DELAYS. FROM 11-20 DAYS IS THE LONGEST SHIPPING/POSTAGE DELAY. We will continue to update our customers if or when things change. 

 

How much is Shipping ?

  • We offer a flat rate shipping cost. For national orders (within Australia) the cost is $12.95, international shipping is $24.95 unless a special FREE SHIPPING offer is advertised.
  • We do not offer express shipping at this time.

 

Do you ship worldwide?

  • Yes we do. Anywhere in the world!

 

How do I get a refund?

  • We strongly recommend you contact us directly on General@kortniportia.com if you are not happy with your purchase within 14 days of receiving your product. If you wish to proceed with the refund process¬†we will inform you to send return parcels¬†via registered post/express post at your own cost with a tracking number as we are not liable if your return is not received at our address. More info can be found here.

NOTE: Made To Order items from our Exclusive Evening & Occasional Wear Collections cannot be exchanged. As these items are made specifically for you once the order has been placed. A refund may be eligible for good reason, after contacting our team at General@kortniportia.com 

Do you have AfterPay?

  • Yes we do! Enjoy the benefits of a payment option by selecting Afterpay today.¬†

Do you have Laybuy?

  • Yes we do! Enjoy the benefits of a payment option by selecting Laybuy today.