MODERN DESIGN // RETRO AESTHETIC

FAQ

What is the estimated delivery time?

 

For all Evening & Occasional Wear:

  • Estimated delivery times vary for our high end exclusive range. Between 10 - 14 days is our standard time frame for your item to be produced MADE TO ORDER and ready for delivery. We ask our customers to be patient during this process as we have strict ethical manufacturing guidelines to ensure sustainable production and high quality results. 

 

 Accessories:

  • Some of our accessories are also Made To Order including Shoes, Handbags & Jewellery. Time frames can vary on production/shipping times depending on the product. Approximated times are between 10 -14 days.

 

DUE TO COVID-19 SOME BRANDS & SUPPLIERS WILL EXPERIENCE DELAYS. FROM 11-20 DAYS IS THE LONGEST SHIPPING/POSTAGE DELAY. We will continue to update our customers if or when things change. 

Do you have Express Shipping?

  • We have recently introduced a Express Shipping option via private courier with DHL or FedEx at an additional fee. If you are interested in this option email us at General@kortniportia.com or via our Live Chat below. Time frames for express shipping are an estimate of 8- 10 days.

 

How much is Shipping ?

  • We offer a flat rate shipping cost. For national orders (within Australia) the cost is $12.95, international shipping is $19.95 unless a special FREE SHIPPING offer is advertised. Express shipping is a flat rate of $30.00 AU but is not available on all products.

 

Where are you located?

  • Our main studio HQ is in Queensland, we also have a small boutique manufacturing studio in Singapore. A lot of our items are made and sent from there in a sustainable and ethical fashion. As we expand here in Australia, we will continue to send out the majority of orders from Queensland. 

Do you ship worldwide?

  • Yes we do. Anywhere in the world!

 

How do I get a refund?

  • We strongly recommend you contact us directly on General@kortniportia.com if you are not happy with your purchase within 14 days of receiving your product. If you wish to proceed with the refund process we will inform you to send return parcels via registered post/express post at your own cost with a tracking number as we are not liable if your return is not received at our address. More info can be found here.

NOTE: Made To Order items from our Exclusive Evening & Occasional Wear Collections cannot be exchanged. As these items are made specifically for you once the order has been placed. A refund may be eligible for good reason, after contacting our team at General@kortniportia.com 

Do you have AfterPay?

  • Yes we do! Enjoy the benefits of a payment option by selecting Afterpay today. 

Do you have Laybuy?

  • Yes we do! Enjoy the benefits of a payment option by selecting Laybuy today.

 

CONTACT US: LIVE CHAT : 9.00 AM - 5.00 PM AEST